Role of the Ombudsman
At San Diego State University, the Ombudsman:
- Listens to your concern.
- Provides a “safe” place to talk-everything is strictly confidential.
- Investigates your complaint if you so desire.
- Gathers information on your behalf.
- Explains campus policies and procedures, rules and processes.
- Analyzes your situation and identifies and evaluates options.
- Refers students to other individuals or offices when appropriate.
- Acts as a neutral resource between a student and a faculty/staff member, using informal mediation and/or other problem solving techniques.
- Facilitates communication between and among individuals.
- Reviews drafts of letters/documents for clarification and effectiveness.
- Explains the grade appeal process and provides information on formal grievance processes.
- Recommends policy changes to alleviate chronic problem areas in the University.
At San Diego State University, the Ombudsman does not:
- Take sides.
- Change grades or other University policies.
- Identify individuals without permission, except as required by law.
- Give legal advice.
- Take action without your permission.
- Act as a witness or later testify in a formal grievance or legal proceeding.
- Fill other University roles which could create conflicts of interest in maintaining his/her neutral position.